✶ Support
Support and contact
Didn't find an answer in the Help & FAQ? We're here to help.
What to include
To help us resolve your issue faster, please include:
- Description of the problem: what you tried to do, what happened instead
- iPhone model: e.g. iPhone 15 Pro, iPhone 14
- iOS version: Settings → General → About → Software Version
- Koodinorppa version: Settings → About Koodinorppa → version
- Screenshot (if it's a visual issue)
Common fixes
Try these before contacting us:
- Restart your iPhone — long-press the power button → "slide to power off"
- Update Koodinorppa — App Store → your profile picture → check for updates
- Update iOS — Settings → General → Software Update
- Check iCloud — Settings → [your name] → iCloud → make sure iCloud Drive is on
- Check your network — try switching between Wi-Fi and mobile data
Serious issues
Account or data loss: contact us immediately at [email protected] — we may be able to recover your progress from CloudKit cache. Please ask for help before deleting and reinstalling the app.
Privacy concerns: if you suspect misuse of your personal data, contact us with the details. We act quickly and, where required, notify the Finnish Data Protection Ombudsman within 24 hours.
Community harassment: if another user is harassing you through the leaderboard (e.g. an offensive display name), send us a report — we will handle it within 24 hours.
Bug reports and suggestions
We are grateful for all feedback. To report a bug, please help us reproduce the issue by describing:
- Exact steps: "When I do X, then Y, then Z..."
- What you expected to happen
- What happened instead
- Whether the problem is repeatable or one-off
Company details
Koodisto Digital
Business ID: 2829298-1
Website: koodisto.org